How support works
Fast answers from AI. Real people whenever you want them.
AI, around the clock
Meet Clara, our AI assistant. She's trained on the Display NOW help center, and twice a month Hannan reviews her conversations to fill gaps and add answers to new questions. She's there at 2 AM as well as 2 PM.
A human when you need one
Type "human" or "agent" and Clara hands you straight to our team, conversation and all, so you never repeat yourself. We're here Monday to Friday, 9 AM to 5 PM ET, and replies usually come in minutes.
Sleeves rolled up
We don't stop at pointing you to an article. We'll do what it takes to get you in a better spot, even when that means getting on a call and setting it up with you.
Meet your support lead
Hannan Rasheed
Hannan has led support at Display NOW for five years. On any given day he's on live chat, support calls, email and demos, and he trains Clara on what customers really ask. When you type "human," it's usually Hannan who answers.
"Great support means being the person someone talks to for a few minutes who gets them what they need without making things difficult, and leaves them feeling their problem was truly taken care of."
He's skipped part of a Saturday movie to fix a customer's billing problem over Google Meet, and pushed back dinner on vacation to walk a longtime customer through getting YouTube videos on his screens. That's the job, the way he sees it.
